Movara Privacy Policy

Last updated: September 2026

Movara ("we", "our", "us") operates the Movara food ordering and delivery apps and website, connecting customers, restaurants, and delivery riders in Abuja and Karu, Nigeria. This policy explains what information we collect, why, and what you can do about it — for both the customer app and the rider app.

Information we collect from customers

• Account information: your name, phone number, and email address when you create an account.
• Delivery addresses: the area, street address, house/flat number, landmark, and any delivery instructions you provide — either at checkout or saved to your account for reuse.
• Order history: what you ordered, from which restaurant, the amounts charged, and delivery status and timestamps.
• Payment information: payments are processed entirely by our payment partner, Flutterwave. Movara does not receive or store your card or bank account details — we only keep a payment reference and transaction status for each order.
• Support communications: messages you send us through in-app support or a support ticket.
• Location: with your permission, the app can use your device's location to help you set your delivery address more accurately. You can decline this and enter your address manually instead.

Information we collect from riders

• Account information: your name, phone number, and email address when you register as a rider.
• Bank account details: your bank name, account number, and account name, so we can pay out your delivery earnings.
• Delivery activity: which jobs you accept, complete, or decline, your earnings, ratings, and payout history.
• Location: while you're online and available for jobs, we use your device's location to match you with nearby delivery jobs and let customers track their delivery.
• Profile picture: if you choose to add one.

We do not currently use any third-party analytics or crash-reporting services, and neither app requests access to your camera or photo library beyond what's needed to upload a profile picture.

How we use your information

• To create and manage your account, and process and deliver your orders.
• To communicate with you about your orders (order status, delivery updates, support).
• To let restaurants and delivery riders find and complete your delivery.
• To maintain financial and reconciliation records required for accounting and dispute resolution.

We do not sell your personal information to third parties.

Sharing

We share the minimum information necessary with the restaurant a customer orders from (their name, phone, and delivery address) and the rider assigned to a delivery (the customer's name, phone, and delivery address; the rider's name and phone with the customer), so the order can be prepared and delivered. We share payment details with Flutterwave to process payments and rider payouts with our banking partners. We do not share your information with any other third party for marketing purposes.

Your choices

You can update your name, phone number, and saved addresses (or bank details, for riders) at any time from Profile in the app.

Customers can delete their account at any time from Profile → Delete Account in the app. This removes your name, phone number, email, and saved addresses, and signs you out permanently.

Riders can request account deletion by emailing support@movara.ng — see movara.ng/rider-delete-account for details. This removes your name, phone number, email, and bank details, and signs you out permanently.

For both, we keep a record of past orders/deliveries (items, amounts, restaurant, timestamps) for financial and legal reconciliation, but this record no longer identifies you — your name and contact details on those records are replaced with a generic placeholder.

Contact us

Questions about this policy or your data? Reach us in-app via Profile → Support, or email support@movara.ng.